Service terms

Last updated: June 3, 2026

Terms & Conditions

These terms describe the rules for using Lensmora's website, admin studio, guest galleries, AI delivery tools, and related services.

Applies toWebsite, studio, guest galleries
UsersCustomers, collaborators, guests

Acceptance of these terms

By accessing Lensmora, creating an account, uploading media, opening a guest gallery, or using any Lensmora service, you agree to these Terms & Conditions. If you use Lensmora for a studio, company, or event team, you confirm that you are authorized to accept these terms for that organization.

What Lensmora provides

Lensmora provides digital tools for AI event galleries, face search, photo and video discovery, guest uploads, AI sorting, AI edits, likes, downloads, QR sharing, and studio delivery workflows. Features may vary by plan, event settings, geography, storage limits, and product availability.

Customer responsibilities

  • You are responsible for the media you upload, the event settings you choose, and the guests or collaborators you invite.
  • You must have the rights, permissions, and consents required to upload event media and use face-search or guest-upload features.
  • You must not upload illegal, harmful, infringing, abusive, misleading, or non-consensual content.
  • You must keep account credentials secure and notify us if you suspect unauthorized access.

AI features and search results

Lensmora's AI features help organize, match, edit, and deliver media, but they may not be perfect. Face search can be affected by lighting, angles, motion blur, image quality, lookalikes, occlusion, and event conditions. Customers should review important outputs before relying on them for final delivery or business decisions.

Payments, plans, and usage limits

Paid plans, storage limits, processing limits, event expiry windows, and included features are shown on the pricing or checkout pages. Taxes, payment gateway charges, currency conversion, and bank fees may apply. We may suspend or limit service where invoices are unpaid, usage exceeds plan limits, or activity creates security or operational risk.

Intellectual property

You keep ownership of your event media and customer content. You grant Lensmora the limited permission needed to host, process, index, display, secure, transmit, and support that content as part of the service. Lensmora owns its software, design, brand, documentation, workflows, and platform technology.

Availability, termination, and liability

We work to keep Lensmora reliable, but the service may occasionally be unavailable due to maintenance, infrastructure issues, third-party outages, or events outside our control. We may suspend or terminate access for misuse, legal risk, unpaid amounts, or breach of these terms.

To the extent permitted by law, Lensmora is provided on an as-is and as-available basis, and our liability is limited to the amounts paid for the affected service period.

Governing law and contact

These terms are intended to be governed by the laws of India unless a separate written agreement says otherwise. For questions, disputes, or notices, email [email protected].

Guest choiceSelfie search is opt-in and private to the event experience.
Purpose limitMedia processing stays tied to gallery delivery, matching, security, and support.
Retention controlsEvent expiry, plan limits, and deletion requests guide how long data stays.
Human supportRequests are handled through [email protected] with event context.
Need a privacy, billing, or policy clarification?

Mail Lensmora support and include your event link or account email so we can route the request quickly.

[email protected]
WhatsApp